FAQ

General:

Do you ship internationally?

Yes! Playodo™ ships worldwide. We’re committed to bringing our high-quality products to customers everywhere. For details on international shipping rates and delivery times, please visit our Shipping Information page. If you need help, our customer support team is always here for you.

Can I change my shipping address?

Entered the wrong address? No worries! As long as your order hasn’t been shipped yet, we can update it. Just email us with the correct details and we’ll take care of everything.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number and a link to monitor your package’s journey.

Help! I think my order is lost!

If your tracking information isn’t updating, it may simply be delayed. Please allow some time for it to refresh. If your order still hasn’t arrived within 30 days, contact us right away so we can help resolve the issue.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

 

Shipping & Returns:

How long does shipping take?

Shipping times vary based on your location. Standard shipping typically takes 8–14 business days after dispatch. All orders are dispatched within 3 business days, though during peak periods it may take up to 6 business days. Please note that shipping times do not include customs or clearance delays.

What is your return policy?

We offer a 30-day return policy on most products. Items must be unused and in their original packaging. For detailed return instructions, please visit our Returns page.

Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.